It is not news that Forall Phones, As a Nš1reconditioning specialist in Portugal, you are also a specialist in iPhone.
What's new is our new approach to repairs, so if you're thinking about repairing your iPhone, this article it's for you!
If before we only accepted internal repairs online, today we have opened up the range and accept alliPhoneswhether or not they were purchased from Forall Phones. So, what does this repair process look like and what are the benefits of doing it at Forall?
1. Choose type of repair
When you arrive at our Website, you will easily leave come across our repairs page. You can see it here.
On this page you will be presented with two options: warranty activation and repair< /strong> external. The first is intended for Customers Forall Phones within the warranty period and the second for external customers.
You will need to fill out a form with the data required to open a warranty/repair process. In addition to this step, photographs of the iPhone before it is sent will also be required to confirm the initial condition of the cell phone. Keep an eye on your email, as you will receive an email confirming your order, to which you will have to respond.
2. Equipment collection
The first step after contacting the customer is to schedule a collection of the equipment so that it can be analyzed by our specialized technicians.
This collection is 100% free and the maximum period for analysis is The technical part is two days. This analysis aims to understand the true problem of the cell phone in order to make the diagnosis and/or the current warranty conditions of the iPhone from the customer (if you are a Forall Phones customer).
It is also in this step that an quotereal for the repair is made and this is passed on to the customer who will accept it or not.
3. Repair period
If the quote is accepted, your equipment will enter the repair process >. The repair period for equipment at Forall Phones is 3 to 6 working days. We don't make impossible promises, we like to ensure that all equipment that enters through our doors receives due attention and care >, that's why we prefer to have an estimate of a longer repair period and the security that our work was excellent.
4. Communication with the customer
One ??of ournewpracticesis almostdailycommunication with the customer about thestatusof your equipment. We know the value that yourSmartphone has for you and, therefore, we want you to know that it is in good hands and being treated as if it were our.
We try toas much as possibleto have frequent contact with the customer to place Stay tuned for any news regarding the process.< /p>
5. End of repair and dispatch
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Mobile phone repaired, customer notified, it's time to send it back your most-than-all.
This delivery is also free and iPhonewill go into your hands with the best possible packaging possible.
From the moment there is the minimumreplacement of a part in a Smartphone strong>, Forall Phonesoffers 2 year warranty on this same component.
When you repair your smartphone with us you will be guaranteed fair prices and quality repair by specialized technicians and personalized service.
You can even get an idea of ??the basic budget for your repair on our page dedicated to budget estimates for external repairs, here.
You're about to be a new customer Forall Phones? We leave you with some advice: Purchase with insurance. Yes, we have a strong>excellent repair service, but have you ever thought that when buying an iPhonewith us, for very little you can add insurance to the purchase and in the event of the slightest breakdown, we will replace your Smartphone with a new one?
Insurance is also available for our entire line of iPadsand Macbooks. No complications and no time wasted on repairs!
Discover everything about our insurance here.
We have solutions for everyone, we have adapted to current conditions and we want you to have all the services you need at your disposal, without leaving home
#StayHome, count on us and online purchase strong>!
