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Need help?

Select the questions to get the answers to your questions.

  • What is the main difference between Forall and other refurbished phone companies?

    • We are the pioneering company in Portugal for iPhone refurbishment.
    • We offer a 5-year warranty instead of the 3 years legislated in Decree-Law nº84/2021.
    • We provide iPhone accessories (charger and data cable).
    • We offer free shipping for deliveries in Mainland Portugal and Islands from €99.90.
    • Possibility of return for dissatisfaction within 14 days.
    • Personalized service.

  • Are the equipment new?

    No. The equipment sold on Open Box Mobile is used and refurbished. It means that they have been previously used, however, all equipment undergoes a rigorous testing and screening sector. All appliances will always be 100% functional, just varying their aesthetic grids.

  • Are the phones tested?

    All equipment sold undergoes testing before and after refurbishment to ensure maximum quality.

    The tests evaluate:

    • Equipment performance and functionality
    • Connection performance
    • Image quality
    • Input and output functionality
    • Voice and data service quality
    • Battery and charging performance
    • Proper functioning of cameras and all sensors


    We also replace seals, meshes, and warranty seals as well as clean and disinfect the equipment.
    Thus, Forall Phones guarantees 100% operability and user experience.

  • What is refurbished equipment?

    Refurbished equipment is mainly equipment that has been on display in stores, customer returns, demonstration equipment, trade-ins or lease renewals. Refurbished equipment is equipment tested, eventually repaired and certified by specialized and accredited technicians. This process involves restoring the equipment to the functional state it was in when it was new, that is, putting the equipment in perfect working order, restarted and clean as it was when it was produced. The refurbished equipment must be equally fast, reliable, have the same response and storage capacity and have exactly the same functionalities as if it had just been manufactured.


  • How are the aesthetic grades defined?

    Regarding the refurbished equipment, the category of them - A+, A, B and C - which classifies the state of the outer elements of the equipment. The categories (grades) of the refurbished equipment are used to classify the signs of use presented by them, and its price will be differentiated depending on its category (grade). Forall refurbished equipment can fit the following categories:

    Grid A+: Equipment that is in a practically new state. However, the equipment may have minor imperfections, such as almost imperceptible microorrisks that can only be seen at a certain angle and from a distance of less than 30 centimeters.

    Grid A: Equipment that is in an excellent state. However, the equipment may present slight touch marks perceptible to touch and vision.

    Grid B: Equipment that is in a satisfactory state. The equipment may have visible marks, some slightly more pronounced risks or small dents.

    Grade C: Equipment that is in an acceptable state. This equipment has visible signs of use, sharp risks and visible dents.

    Grade C is the lowest aesthetic level of Forall refurbished equipment.

  • What accessories come with the purchase of the mobile phone?

    When purchasing our mobile phones, we offer an box for Openbox. In the purchase option, you can choose to purchase the "cable + charger" pack in the compatible or original options. *check stock availability.

  • Are the equipments original?

    Yes. All devices identified as used and refurbished were originally manufactured by the brand.

  • What are the advantages of purchasing refurbished equipment?

    Acquiring a refurbished equipment has countless advantages, such as:

    1. You are saving money

    2. You have access to 60 months warranty from Forall

    3. You are contributing to a more sustainable consumption

    4. You can have access to a more modern mobile phone for a lower price.

  • Do you issue an invoice?

    Forall issues an invoice with every transaction, which can be sent to your e-mail when requested.

  • Is the battery replaced in all refurbished iPhones?

    All our iPhones have a healthy battery between 80% and 100%, as lithium-ion batteries are designed to operate efficiently within this range. If the battery is below 80% capacity or has exceeded a certain number of charge cycles, we replace it with a new battery. We do not replace or remove healthy batteries, as this would cause unnecessary electronic waste and would not be a sustainable solution for our environment.

  • What is the CE mark?

    The CE mark is a European mark that indicates a product complies with the standards of effectiveness, safety, environmental protection, and other criteria, allowing it to circulate and be sold within the European Economic Area.

  • Who is responsible for the CE mark?

    The manufacturer is responsible for the use of the CE mark and commits to taking full responsibility that the product complies with the legal directives in force in Europe.

  • Do Forall products have the CE seal?

    Forall Phones products carry the CE mark. As some items are imported from outside the EU, they may come with a label representing this certification, which the customer can always remove.

    The respective certificates of conformity can be downloaded from Apple's website.

  • What is Forall Protect?

    Forall Protect is a mobile phone protection service offered by Forall, covering accidental damage such as broken screens, short circuits, oxidation, and much more, ensuring that your device is always protected.

  • What types of damage are covered by Forall Protect?

    Forall Protect covers damage such as broken screens, total or partial equipment failure, oxidation, short circuits, and liquid ingress.

  • How can I subscribe to Forall Protect?

    You can subscribe to Forall Protect through our website by selecting the plan that best suits the value of your device and making the payment for the monthly or annual subscription.

  • Does Forall Protect cover theft or burglary of my mobile phone?

    No, Forall Protect does not cover theft, loss, or burglary of the device. Coverage is exclusively for accidental damage.

  • Is Forall Protect insurance?

    No, Forall Protect is not insurance. It is a protection service that covers accidental damage to your mobile phone, such as broken screens and liquid damage. Subscribing to Forall Protect does not replace the need for equipment insurance.

  • Is there a limit to the number of claims under Forall Protect?

    Yes, Forall Protect is limited to one claim per year. Only one covered incident will be repaired or replaced within a 12-month period.

  • How can I make a claim under Forall Protect in case of an incident?

    In the event of an incident, you should contact us via email at forall.protect@forallphones.com within 48 hours of the event. Provide all requested information, including proof of ownership, and pay the applicable deductible.

  • What is the deductible amount to make a claim?

    The deductible varies according to the value of the device. Please refer to the pricing table in our terms and conditions to find the specific amount for your equipment.

  • What happens if I delay the payment of the monthly or annual subscription?

    If the payment of the monthly or annual subscription is overdue, the Forall Protect service will be automatically cancelled, and you will lose coverage.

  • How long is the coverage of Forall Protect valid?

    Forall Protect is valid for 12 months from the date of subscription. It can be renewed at the end of the period.

  • Can I cancel Forall Protect before the end of the contract?

    Yes, you can cancel the protection at any time with 30 days' notice. However, there will be no refund of the amounts paid.

  • Can I have my mobile phone repaired at any store?

    No, repairs must be carried out by technicians authorized by Forall. Repairs conducted by unauthorized third parties are not covered by Forall Protect.

  • What payment methods are available?

    On our website, we offer:

    • MB Way;
    • Multibanco;
    • Credit Card, VISA, MASTERCARD, and Union Pay;
    • Installment Payment: Pay in 3x or 4x with Floa Partner.

  • Can I pay in installments with a debit card?

    Yes, you can use a credit or debit card to pay in installments; simply choose the Floa 3x, Floa 4x, or Cetelem payment option.

  • How does installment payment work?

    We have two installment payment options: Floa, with the possibility of paying in 3x or 4x, or Cetelem, with the possibility of paying in up to 24x.

  • What is needed to buy in installments?

    You need to have a credit or debit card - we only accept the Visa or Mastercard flags, and it is necessary to check the expiration date, which in this case may not be winning in the following 4 months.

  • What is the maximum number of installments?

    FLOA: 3x or 4x
    Cetelem: up to 24x

  • Does payment in installments have interest?

    Yes, there is an interest charge over the total purchase amount, which will be calculated and shown after selecting the Split It payment method.

  • Is there a maximum amount for installment purchases?

    The maximum allowed amount is €2,500.00.

  • Does Forall have a physical store?

    No, at the moment our stores are closed.

  • How can I contact Forall?

    You can contact us in the following ways:

    • SMS or Whatsapp: +351 961 034 126
    • Messenger or Instagram
    • Email: hello@forallphones.com
    • Online chat on our website
    • Forms on our website

  • What shipping methods are available? Do you have tracking?

    Your orders can be shipped via DPD HOME, courier, or Forall's partner carriers.
    After the equipment is shipped, you will receive a tracking code by email to monitor the status of your order. Same-day delivery is available by courier if the purchase is made before 2:00 PM.

  • What are the shipping costs? And the delivery times?

    Continental Portugal

    Shipping costs are FREE for purchases over 99.90€.

    Standard Shipping - Purchases under 99.90€ have a shipping cost of 6.90€, with a maximum delivery time of 48 hours (2 business days).

    Madeira and Azores

    Shipping costs are FREE for purchases over 99.90€.

    Standard Shipping - Purchases under 99.90€ have a shipping cost of 6.90€ - Delivery within 3 to 5 business days.

    European Union

    Shipping cost is 14.90€.

    By DHL Express, the delivery time is 72 hours.

    Angola

    Shipping cost is 59.90€.

    Outside the European Union

    Times and costs will be calculated at the shipping section during checkout.

  • How can I select same-day courier delivery?

    This modality is limited only for deliveries within the Lisbon municipality, according to the zip codes provided in the shipping method. If the desired zip code is not considered for this modality, you may directly consult the Forall online chat, where the courier will have the right to set the delivery price for this service.

  • How much does same-day courier shipping cost?

    The shipping cost is 15€ according to the zip codes provided for this modality.
    The zip codes that are not available in this modality should be consulted to check the shipping costs.
    • Orders made until 2 PM for same day shipment.

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